Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• Who can create a vendor account?
• How to fix the “Email/name already exists” error
• How do I add or verify my email address for login?
• How to manage your account notifications
• How to change your username, password, or login email
• See all 16 articles

My Storefront

• How to display your phone number on your Storefront
• How to upload videos to your Storefront
• Website button displays a “refused to connect” error
• How to understand your Storefront analytics
• How can I feature my business in the Promo Newsletter?
• How to add a Real Wedding abroad
• See all 38 articles

Leads/Enquiries

• How to view couples’ contact details
• Can I delete a message or attachment after sending it?
• What happens if I don't respond to an enquiry?
• How to find and restore archived enquiries
• How to confirm a booking and identify a couple
• How to add email addresses that receive enquiries
• See all 19 articles

Review Management

• 2027 Wedding Awards: What you need to know
• Can a couple edit or correct their review?
• What are review stamps?
• How to highlight a review
• Can I delete or edit a review?
• Why is my review waiting for validation?
• See all 20 articles