We’re sorry for the wait! While we hope every vendor responds instantly, each professional manages their own inbox, and response times can vary—especially during the height of wedding season when they are often on-site at events.
Next steps"
- Check your internal inbox. Click the envelope icon at the top right of your profile. Sometimes a vendor's reply lands there instead of your personal email.
- Give them a quick nudge. You can often find a vendor's phone number or direct email listed on their profile. A quick text or call can sometimes speed things up if they’ve been away from their desk.
- Let us step in. If a vendor is being unusually quiet, let us know! We will contact them directly to verify that their account is active and ensure they’ve received your specific message.
- Keep your options open. If you're on a tight deadline, it’s always a good idea to reach out to two or three vendors in the same category to ensure you get the answers you need quickly.